F.A.Q.

Please find answers to some frequently asked questions below.

If you have any remaining doubts, do not hesitate to contact us.

What are the showroom opening hours?

Our showroom in Belgravia is open Monday to Friday 10am-5pm.

Where is Elizabeth Gage sold?

Do I need an appointment to visit the showroom and how do I contact you?

Where can I view Elizabeth Gage collections outside of the UK?

I am not in London; how can I buy Elizabeth Gage jewellery?

The easiest way to make an international purchase is through this website. For specific support with your purchase we offer a live chat service on our website or alternatively, please send an email to us at sales@elizabeth-gage.com and we can contact you directly and help with any questions you may have.

We also host regular international exhibitions and events. To stay up to date on our international preview exhibition dates you can sign up to receive the Elizabeth Gage newsletter here, or email us to register your interest in a specific city.

Does Elizabeth Gage ship internationally?

Can you help find my ring size?

Does Elizabeth Gage make engagement rings?

Are the products featured on the site actual size?

Do you produce only jewellery?

Is VAT included in the piece’s prices online?

Which payment methods do you accept?

What is the policy for returns and exchanges?

We are happy to accept returns should you not be satisfied with our products. We must receive notification of returns within 14 days and items must be returned unworn and in the condition received, including packaging within 30 days in line with our total satisfaction policy. We offer free returns for both local and international sales subject to certain conditions.

For full details on our Returns Policy and guidelines how to return an item, please refer here.

How long does it take to receive delivery?

Can I amend my delivery address?

Which courier will you be sending my order with?

How much does shipping cost?

Will I be required to pay import duties?

Does Elizabeth Gage deliver to Russia?

Does Elizabeth Gage deliver to China?

Can I opt for express shipping?

Is my purchase insured during transit?

Will I receive order tracking information?

Can I select a specific delivery date?

May I collect my purchased piece from the showroom?

The option to collect your online purchase from our showroom, allows you to make an order online and collect it directly from 5 West Halkin Street, SW1X 8JA, London. Upon purchase your dedicated sales representative will be in touch to arrange your collection date and time. Our showroom is open Monday – Friday 10am – 5pm.

How soon after purchase can I collect my purchase from the showroom?

How do I place a collection order?

Can someone collect my purchase on behalf of me?

Where is Elizabeth Gage jewellery made?

All Elizabeth Gage jewellery is designed by Elizabeth and made by hand here in Britain. .

What metals does Elizabeth Gage use?

Which gemstones does Elizabeth Gage use?

Where are our stones sourced?

How long does a bespoke piece take to make?

Each bespoke commission is unique so the design and craftsmanship time can vary depending on the complexity of the piece. On average the design process and stone-sourcing takes 4 - 6 weeks and the production of your piece 6 - 8 weeks. We will always tell you the approximate lead time on any bespoke piece.

Can I bring my old jewellery in to be remade into an Elizabeth Gage piece?

Can I have loose stones set into an Elizabeth Gage setting?

Is it possible to have my birthstone set into a piece?

How do I go about commissioning a bespoke piece?

What is the starting price for an Elizabeth Gage bespoke piece of jewellery?

Can my jewellery be personalised?

We offer a full customisation service to allow you to personalise your Elizabeth Gage piece. This includes engraving, changing the colour and type of stones and metal or adding extra stones.

Please contact our sales team with any requests you have for personalising your Elizabeth Gage piece. You can email us on sales@elizabeth-gage.com or call us on +44 (0)207 823 0100.

Can my jewellery be engraved?

Can I request for a piece to be made in a different colour or type of metal?

Can I request for a piece to be made with different gemstones?

How long does customisation add onto the production/purchase time?

Where is my order?

We will have sent you a tracking number to follow the progress of your delivery. If you have not received this, or it is not giving you the information you require please contact our sales team immediately on sales@elizabeth-gage.com or by calling us on +44 (0)207 823 0100.

Can I cancel my order?

My delivery is late/missing

Can my ring be resized?

How should I protect my Elizabeth Gage jewellery?

How should I clean my Elizabeth Gage jewellery?

May I return or exchange my purchase?

How do I make a return for a refund or exchange?

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