Duties & Taxes
Taxes and duties are calculated according to your shipping destination. You can shop online in Sterling only. UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands.
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Elizabeth Gage Limited. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Elizabeth Gage Limited as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you place your order, you agreed to our terms and conditions of purchase.
Elizabeth Gage Limited are unable to deliver to Russia, if you are ordering a piece of jewellery from us you will be asked to provide shipping address outside of the Russian Federation.
Due to customs restrictions, we require the receiver to provide a ten digit customs registration number (CR number) to Elizabeth Gage Limited which must be obtained from Chinese customs. We cannot ship orders to China without the required CR number. Please be advised that you will need to contact your local customs for the customs registration number (CR number). Your local customs will return your shipment to us if you cannot provide your personal customs registration number. In this event you still may incur duties and taxes from customs in China, which you as the customer would be solely responsible for. Your ID number is not the CR number that is required by your local customs.